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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security?

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srhernandez
srhernandez
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I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security? For $49.99 they claimed to be able to clean up my computer.

I let them access my computer remotely, and was shown a page with "Applications" at the top, and a list of 48,628 "events" (ERRORS and WARNINGS), which he said were going to crash my computer if I didn't get them cleaned out by letting them uninstall, then reinstall, everything. He also said the McAfee Security and Malwarebyte security we have is not good, and I need to change to Symentec Security system.

Did I open up myself by allowing him remote access? I did not provide my credit card info, as was requested for their "service".

edit: removed malicious phone numbers (philipp)

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security? For $49.99 they claimed to be able to clean up my computer. I let them access my computer remotely, and was shown a page with "Applications" at the top, and a list of 48,628 "events" (ERRORS and WARNINGS), which he said were going to crash my computer if I didn't get them cleaned out by letting them uninstall, then reinstall, everything. He also said the McAfee Security and Malwarebyte security we have is not good, and I need to change to Symentec Security system. Did I open up myself by allowing him remote access? I did not provide my credit card info, as was requested for their "service". edit: removed malicious phone numbers (philipp)

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Gekose oplossing

Firefox is a web browser and not a virus scanner. Also Mozilla dies not charge for any services nor use a third-party support service for anything.

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finitarry
finitarry
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That sounds like a fraud attempt to me. Ignore those messages and block popups. Anything that pops up spontaneously saying you have viruses and need our software is malicious and should be closed.

James
James
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Gekose oplossing

Firefox is a web browser and not a virus scanner. Also Mozilla dies not charge for any services nor use a third-party support service for anything.