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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

still getting "Your firefox profile cannot be loaded. It may be missing or inaccessible" messge after instructions on mozilla help website

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  • Laaste antwoord deur cor-el

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Hello all,

Despite uninstall/install am still getting message even after following the instructions on the support website for various potential fixes. Regardless of what I try just keep getting "Your Firefox Profile cannot be loaded. It may be missing or inaccessible.

Please help!

Hello all, Despite uninstall/install am still getting message even after following the instructions on the support website for various potential fixes. Regardless of what I try just keep getting "Your Firefox Profile cannot be loaded. It may be missing or inaccessible. Please help!

All Replies (2)

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Hi, did you try to delete the profiles.ini file in the profile folder path to force Firefox to create a new default profile ?

http://kb.mozillazine.org/Profile_folder_-_Firefox

https://support.mozilla.org/kb/how-run-firefox-when-profile-missing-inaccessible

after that see: http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

thank you

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Note that uninstalling and reinstalling Firefox doesn't affect the Firefox profile folder.