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Hierdie gesprek is gesluit en in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Thunderbird email crashed on Tuesday, cannot seem to find anyone to help me.

  • 3 antwoorde
  • 1 het hierdie probleem
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  • Laaste antwoord deur Matt

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I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

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Is this the exact error message?

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MelissaCW said

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

Yes, this is exactly what the message is. It is in a little box with Thunderbird at the top. The same message appears when I click on the Mizilla/Firefox internet icon, it has Firefox at the top, but same message.

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closed in favor of the discussion here https://support.mozilla.org/en-US/questions/1054954