Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't send file to the trash folder.

more options

I am unable to move emails to the trash folder. I can mark them as trash but then I can't get them to move to the trash folder. I seem to be able to move to another folder but not the trash. It is like it has somehow become locked.

I am unable to move emails to the trash folder. I can mark them as trash but then I can't get them to move to the trash folder. I seem to be able to move to another folder but not the trash. It is like it has somehow become locked.

All Replies (1)

more options

Hello lkpcpa

Sorry to hear about your problem. If you cannot delete messages in Thunderbird, it may be caused by a corrupted trash folder. Kindly go through the following article and you'll be able to fix the issue you are having.

http://mzl.la/1ApHx1w

Let me know if you need further assistance

michael