Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes all the time

  • 2 antwoorde
  • 12 hierdie probleem
  • 7 views
  • Laaste antwoord deur YvesLBCS

more options

Crash-ID: bp-fed83257-3040-448a-8863-4eb8d2150618

Can't do anything, crashes all the time after opening

Crash-ID: bp-fed83257-3040-448a-8863-4eb8d2150618 Can't do anything, crashes all the time after opening

Gekose oplossing

hi, according to mozilla engineers looking into the associated bug report, this crash is most likely caused by malware that is active on a system.

so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner, & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

hi, according to mozilla engineers looking into the associated bug report, this crash is most likely caused by malware that is active on a system.

so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner, & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

more options

A 1st scan for malware returned some issues which I could remove. The problem remained the same. I'm now running another malware scan. As far as we know the problem only exists in 1 profile. And other applications/browsers have identical issues.

Thanks for the help, this may be closed.