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convert from POP to IMAP
I have followed the recommended procedure but when I try to create the IMAP account I get an error saying "Username or password is incorrect" and I am unable to proceed. That can't be right because the password is correct; I've checked it very carefully and the email account works perfectly well. Am I doing something wrong or can I force the issue?
Gekose oplossing
Is the username correct? You get the same error message if that one is wrong, or the wrong format.
Lees dié antwoord in konteks 👍 0All Replies (2)
Gekose oplossing
Is the username correct? You get the same error message if that one is wrong, or the wrong format.
I should have said that username and password were correct. I tried again today (20/6/2015) and, at the second attempt, it worked because I changed (manually) the name of Google's server to that of my ISP (Virgin). All working now!
Strange, because Google manages email for Virgin.