Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Hotmail (outlook.com) loads very slowly; not so with other browser

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur chm1chm1

chm1chm1
chm1chm1
more options

When I sign into my Hotmail account (outlook.com), the messages load very slowly -- 10 to 20 seconds. This began only in the past 2 months; I've had Hotmail for over a decade, so the problem is new and atypical of my prior experience. Loading is not a problem with another browser -- Google Chrome; therefore, it appears that Firefox might be responsible for the slowness. Note: Internet Explorer is problematic on my PC, so I can't test the loading rate using IE. Thanks for your help.

When I sign into my Hotmail account (outlook.com), the messages load very slowly -- 10 to 20 seconds. This began only in the past 2 months; I've had Hotmail for over a decade, so the problem is new and atypical of my prior experience. Loading is not a problem with another browser -- Google Chrome; therefore, it appears that Firefox might be responsible for the slowness. Note: Internet Explorer is problematic on my PC, so I can't test the loading rate using IE. Thanks for your help.

All Replies (2)

Wesley Branton
Wesley Branton
more options

I'm just curious: in what way is Internet Explorer problematic. I'm asking because some IE issues tend to carry over to other browsers.

Your issue could be caused because an addon or plugin that you have installed on your browser is causing a conflict. Try running Firefox in Safe Mode to see if the slowness goes away. Safe Mode is a diagnostic mode that will disable your addons and plugins and run Firefox as if was "fresh out of the box". For more information on Safe Mode, please view this Mozilla help article.

chm1chm1
chm1chm1 Vraag-eienaar
more options

Thanks for replying. It appears that the problem (the extra-slow loading of Hotmail) may have been caused by a Windows defect. After one of those periodic Windows updates last week, Hotmail began to load quickly, much as it used to before the problem surfaced a couple months ago.

Gewysig op deur chm1chm1