Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

Jacques-Van-Damme
Jacques-Van-Damme
more options

Firefox does not start up: every time Mozilla crash reporter: 'We are sorry', firefox crashed.

Crash-ID: bp-fdf6d4f7-9f62-4eb0-939b-c19232151004

Firefox does not start up: every time Mozilla crash reporter: 'We are sorry', firefox crashed. Crash-ID: bp-fdf6d4f7-9f62-4eb0-939b-c19232151004

Gekose oplossing

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Lees dié antwoord in konteks 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Gekose oplossing

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Jacques-Van-Damme
Jacques-Van-Damme Vraag-eienaar
more options

Thanks, Philipp, worked immediately!

Jacques