We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird 38.3.0 updates

  • 2 antwoorde
  • 6 hierdie probleem
  • 12 views
  • Laaste antwoord deur mtek

mtek
mtek
more options

The 38.3.0 update fails on my Acer Aspire laptop. Until very recently the laptop was a Windows 7 64 bit machine and has run Thunderbird ever since I bought it in 2012 and always updated it without issue. I recently upgraded the laptop to Windows 10 with Thunderbird 38.2.0 installed. I have tried the various workarounds on the support page to no avail and the update has failed multiple times.

I have a newly bought HP Notebook laptop which had Windows 8.1. I installed Thunderbird 38.2.0 and subsequently upgraded the laptop to Windows 10. On that laptop the 38.3.0 update installed under Windows 10 with no problem at all.

The 38.3.0 update fails on my Acer Aspire laptop. Until very recently the laptop was a Windows 7 64 bit machine and has run Thunderbird ever since I bought it in 2012 and always updated it without issue. I recently upgraded the laptop to Windows 10 with Thunderbird 38.2.0 installed. I have tried the various workarounds on the support page to no avail and the update has failed multiple times. I have a newly bought HP Notebook laptop which had Windows 8.1. I installed Thunderbird 38.2.0 and subsequently upgraded the laptop to Windows 10. On that laptop the 38.3.0 update installed under Windows 10 with no problem at all.

Gekose oplossing

That does appear to have solved the issue. Help|About now indicates the current version as 38.3.0. After running the installer and restarting Thunderbird I was still asked to allow a Thunderbird update to 38.3.0 after closing and then restarting Thunderbird. Entering NO did not prevent the question being asked at restart so I entered YES, the update failed (obviously as the installer had done it already) indicating that a partial update was unsuccessful and that the server would be contacted for a full update. That window hung forever with some apparent disk activity which after 15 minutes or so I perceived to be nothing useful and then closed. Restarting Thunderbird since then I do appear to be running version 38.3.0 normally so I guess the problem is solved although I do wonder what will happen the next time an update is due !!!

Thanks for the help which is appreciated.

Lees dié antwoord in konteks 👍 0

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

You can download the full installer from https://www.mozilla.org/en-US/thunderbird/all/ and run it.

mtek
mtek Vraag-eienaar
more options

Gekose oplossing

That does appear to have solved the issue. Help|About now indicates the current version as 38.3.0. After running the installer and restarting Thunderbird I was still asked to allow a Thunderbird update to 38.3.0 after closing and then restarting Thunderbird. Entering NO did not prevent the question being asked at restart so I entered YES, the update failed (obviously as the installer had done it already) indicating that a partial update was unsuccessful and that the server would be contacted for a full update. That window hung forever with some apparent disk activity which after 15 minutes or so I perceived to be nothing useful and then closed. Restarting Thunderbird since then I do appear to be running version 38.3.0 normally so I guess the problem is solved although I do wonder what will happen the next time an update is due !!!

Thanks for the help which is appreciated.