We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur abby999

abby999
abby999
more options

i am getting Firefox crashes a lot lately & i don't now where is the problem it started with Firefox update so i delete Firefox app then install latest Firefox ver. (it was not clean install every thing was there after the install ) >>>> didn't work now i update the plug-ins it did not work help

i am getting Firefox crashes a lot lately & i don't now where is the problem it started with Firefox update so i delete Firefox app then install latest Firefox ver. (it was not clean install every thing was there after the install ) >>>> didn't work now i update the plug-ins it did not work help

All Replies (4)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
FredMcD
FredMcD
more options

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And one folder in the profile of each user on the computer.

If you remove the Firefox folder, the user folders would not be effected.

abby999
abby999 Vraag-eienaar
more options

thank you for reply

i will try the Firefox in Safe Mode to see 

i did what you said now all  crash reports have  BP in front of them

this the #

Report ID Date Submitted bp-3654323b-7a95-482b-99e2-f2b1c2151031 10/31/15 11:15 AM bp-dc2006f5-02fc-47b1-a7b6-518802151031 10/31/15 11:11 AM bp-4ecc22f3-130f-401e-9f5d-d27092151031 10/31/15 11:09 AM bp-214aab24-5f56-4a5e-8364-6cccf2151028 10/29/15 2:08 AM bp-6990653c-f270-44ce-b1c0-4bb582151028 10/28/15 5:21 AM bp-2c6b81ce-f363-4777-ac89-fcbeb2151023 10/23/15 6:24 AM bp-e175e576-1624-4a27-8b3c-442252151021 10/21/15 6:09 AM bp-d540360f-304f-47df-88bc-f70c82151018 10/18/15 6:07 AM

i am in mac os x 10.7 do you think if i do clean install of Firefox will solve this problem ? if so how to do it right ?

abby999
abby999 Vraag-eienaar
more options

FredMcD said

Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And one folder in the profile of each user on the computer. If you remove the Firefox folder, the user folders would not be effected.

thanks i am in mac os i think something happened in one of the last updates i didn't know what but i assume report the crash will fix the problem with the latest ver. i am thinking of clean install of firefox