Upgraded to 42.0, memory goes to 4GB, crashes, never opens
Upgraded from 41.0.2 to 42.0 and nothing was happening. Checked Task Manager and watched firefox.exe climb to nearly 4GB of RAM, finally give a crash message, then never open. Won't open in safe mode either. Uninstalled, reinstalled, same result. Roll back to 41.0.2 and all is well. Any logs I can submit to help out?
All Replies (7)
What is your system and Firefox?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Starting The Computer In Safe Mode;
Free Online Encyclopedia
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
I checked on two different computers where this happens and there is nothing in \AppData\Roaming\Mozilla\Firefox\Crash Reports apart from a 10 byte file InstallTime20151029151421.
42.0 will not start in any way on two different computers. I'm stuck at 41.0.2. This is the short list of add-ons I have installed on both machines.
Adblock Plus Adobe Acrobat Download Mananger (S3) RoboForm Toolbar Tab Mix Plus Video DownloadHelper
I was finally able to get it to work on one computer. I had to uninstall 41.0.2 then install 42.0. Upon opening 42 went to 3.5GB of memory in use and 100% CPU use on one core, but finally opened. Firefox was not very responsive for a bit, but finally settled down. The memory with 9 tabs opened settled at ~300mb.
That's good to hear. Keep us posted.
Does not work on the other machine. It has submitted a lot of crash reports.
Did you do a clean (re)install and deleted the Firefox program folder?
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.