Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot remember password for email.can you checkyou records as i have been with you and have reset my pc .

chadwick13
chadwick13
more options

I have reset my computer and would like thunderbird as my email provider but unfortunately I have forgotten my email password and I was asking if you still have it under my email address.

I have reset my computer and would like thunderbird as my email provider but unfortunately I have forgotten my email password and I was asking if you still have it under my email address.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Mozilla should not have your email account password. Normally you would be storing that ONLY in Thunderbird, and it would be kept on your computer and never sent to Mozilla.

Did you do the kind of Windows Reset that generates this folder: 

C:\Windows.old

If so, can you find this folder:

C:\Windows.old\Users\your-user-name

If so, your Thunderbird password, mailboxes, and other data might be in there.

To explore further, it would be helpful to set Windows to show hidden files and folders. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hidden-files

Can see this folder:

C:\Windows.old\Users\your-user-name\AppData\Roaming\

If you find that, let us know, and another volunteer more familiar with Thunderbird data recovery can assist you from there.