Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Virgin media UK has changed it's ISP address and I am unable to add the new address via automatic or manual, How do I do it?

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur matelo

more options

Virgin used to use google for it's email service but has recently created a new ISP of it own. I am unable to find it using the automatic 'add account' in Thunderbird. I have tried to do it manually without joy. I can get into my email account using Virgin webmail page. Any suggestions please? GMN

Virgin used to use google for it's email service but has recently created a new ISP of it own. I am unable to find it using the automatic 'add account' in Thunderbird. I have tried to do it manually without joy. I can get into my email account using Virgin webmail page. Any suggestions please? GMN

Gekose oplossing

Via Menu Bar File > New > Existing mail account or Via Mail Toolbar Menu icon > New Messages > Existing mail account

Enter name Enter full email address Enter password - same one you use to access webmail

select to remember password. click on 'Continue'

thunderbird attempts to look up configuration settings. Check: Has it selected the correct type of acount: POP or IMAP Are the settings correct.....see info at link below. to manually set/correct them click on 'Manual config' button

See server setting here: http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=2743

Depending upon your email address...the part after the @, this will determine what the server name for POP/IMAP/SMTP will be.

Use 'Re-test' button to check modifications. Click on 'Done' to create the mail account.

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

Via Menu Bar File > New > Existing mail account or Via Mail Toolbar Menu icon > New Messages > Existing mail account

Enter name Enter full email address Enter password - same one you use to access webmail

select to remember password. click on 'Continue'

thunderbird attempts to look up configuration settings. Check: Has it selected the correct type of acount: POP or IMAP Are the settings correct.....see info at link below. to manually set/correct them click on 'Manual config' button

See server setting here: http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=2743

Depending upon your email address...the part after the @, this will determine what the server name for POP/IMAP/SMTP will be.

Use 'Re-test' button to check modifications. Click on 'Done' to create the mail account.

Gewysig op deur Toad-Hall

more options

Thanks Toad-Hall now operating as I like. Greatly appreciated. Matelo