Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird crashing when opening some emails [@ MimeMultipart_parse_eof ]

  • 4 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Wayne Mery

anthian
anthian
more options

Hi,

we have a user that's having an issue with thunderbird crashing when opening certain emails. Not all emails just a few from the ones received each day. The crash signature relates it to the following unsolved bug https://bugzilla.mozilla.org/show_bug.cgi?id=1016524

The user did not submit all crash reports but the ones that were submitted follow:-

bp-aa9a5f44-ce90-4494-86a5-296d92160204 bp-b3513a59-5569-4328-8cbc-237f82160208 bp-fdfe8f2f-099a-4437-bc94-242e32160210 bp-d96f869c-7b31-44f7-bcee-e0db82160210 bp-ebc6b533-2cac-4e5f-8ac6-38f922160210 bp-a392ce9b-3eb5-47b3-9cfd-e30f62160210

Then we upgraded to windows 10 but the issue persists:-

bp-5fd10481-31f9-4e5d-9602-6dfc22160301 bp-18b18a17-e78a-4754-80c4-b75942160308

We have disabled add ons, reinstalled Thunderbird, deleted the accounts and data stores and re-downloaded the email from scratch but the issue persists.

Any help or suggestions appreciated

Kind regards Ian

Hi, we have a user that's having an issue with thunderbird crashing when opening certain emails. Not all emails just a few from the ones received each day. The crash signature relates it to the following unsolved bug https://bugzilla.mozilla.org/show_bug.cgi?id=1016524 The user did not submit all crash reports but the ones that were submitted follow:- bp-aa9a5f44-ce90-4494-86a5-296d92160204 bp-b3513a59-5569-4328-8cbc-237f82160208 bp-fdfe8f2f-099a-4437-bc94-242e32160210 bp-d96f869c-7b31-44f7-bcee-e0db82160210 bp-ebc6b533-2cac-4e5f-8ac6-38f922160210 bp-a392ce9b-3eb5-47b3-9cfd-e30f62160210 Then we upgraded to windows 10 but the issue persists:- bp-5fd10481-31f9-4e5d-9602-6dfc22160301 bp-18b18a17-e78a-4754-80c4-b75942160308 We have disabled add ons, reinstalled Thunderbird, deleted the accounts and data stores and re-downloaded the email from scratch but the issue persists. Any help or suggestions appreciated Kind regards Ian

Gewysig op deur Wayne Mery

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Is there a pattern with these crashes? Do the emails causing the crash have a Zip attachment as per the referenced bug? Developers need to be able to reproduce the crash in order to fix it.

anthian
anthian Vraag-eienaar
more options

I did ask the user today if the emails that caused the issue all had attachments but the user couldn't remember so I have asked that she keeps a note. However the point in the referenced bug is that they don't seem to be able to reproduce it, so I don't think its related to the email as such but perhaps more related to hardware. I am going to try switching off hardware acceleration in Thunderbird but that's a bit of a long shot. I was hoping someone who understands the crash reports better than I do might be able to point to something.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Thanks for reporting your issue. HWA is indeed an unlikely cause.

christ1 is correct - we very much need a testcase email from a user for the developer to reproduce the crash.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

anthian said

I did ask the user today if the emails that caused the issue all had attachments but the user couldn't remember so I have asked that she keeps a note. However the point in the referenced bug is that they don't seem to be able to reproduce it, so I don't think its related to the email as such but perhaps more related to hardware. I am going to try switching off hardware acceleration in Thunderbird but that's a bit of a long shot. I was hoping someone who understands the crash reports better than I do might be able to point to something.

anthian, Which antivirus software is being used??