Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I try to create an account, I get "unexpected error"

more options

Same result, no matter what device I use. I even tried to create an account using Chrome on my phone, still got "unexpected" error. I think the account actually was created, since I tried resetting the password and got an email saying the reset was successful, but I still get the same error no matter what device or browser I use.

Same result, no matter what device I use. I even tried to create an account using Chrome on my phone, still got "unexpected" error. I think the account actually was created, since I tried resetting the password and got an email saying the reset was successful, but I still get the same error no matter what device or browser I use.

Gekose oplossing

I think there is a problem on the back end server right now. If I try a fake login on the following page, I get Unexpected Error instead of the usual kind of message (i.e., your email address or password is incorrect):

https://accounts.firefox.com/signin

Lees dié antwoord in konteks 👍 4

All Replies (2)

more options

Gekose oplossing

I think there is a problem on the back end server right now. If I try a fake login on the following page, I get Unexpected Error instead of the usual kind of message (i.e., your email address or password is incorrect):

https://accounts.firefox.com/signin

more options

Here's the status page for Mozilla services, indicating they are looking into login problems (as of a few hours ago): https://status.services.mozilla.com/