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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

problem sending email unless delivery format forced to HTML before sending

  • 5 antwoorde
  • 3 hierdie probleem
  • 56 views
  • Laaste antwoord deur Matt

pwyld
pwyld
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MSG: there was a problem including the file :///C:documents/admin.localuser/temp/nsemail.html in the message. Would you like to continue sending without the file? (clicking 'OK' sends an empty email!) message (or something similar) also appears when Tbird autosaves the email during composition. Sending only works if delivery option forced to HTML, it doesn't seem to notice what is set in addressbook when replying to emails from known people ie. setting format to HTML in the addresbook makes no difference, looking at the delivery option when sending shows 'Autodetect', but it obviously doesn't work!

Thunderbird v45.0, OS Win XP SP3 (No I can't upgrade the OS on this machine!)

I haven't noticed the problem on my win 10 laptop.

MSG: there was a problem including the file :///C:documents/admin.localuser/temp/nsemail.html in the message. Would you like to continue sending without the file? (clicking 'OK' sends an empty email!) message (or something similar) also appears when Tbird autosaves the email during composition. Sending only works if delivery option forced to HTML, it doesn't seem to notice what is set in addressbook when replying to emails from known people ie. setting format to HTML in the addresbook makes no difference, looking at the delivery option when sending shows 'Autodetect', but it obviously doesn't work! Thunderbird v45.0, OS Win XP SP3 (No I can't upgrade the OS on this machine!) I haven't noticed the problem on my win 10 laptop.

All Replies (5)

amanchesterman
amanchesterman
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There are several threads about this, here's one of them: https://support.mozilla.org/en-US/questions/1076520

pwyld
pwyld Vraag-eienaar
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Interesting.

I looked at that query (which I hadn't found when I searched the forum). I didn't restart XP in safe mode (it takes forever), but did restart Thunderbird in safe mode. I sent an email which I thought should fail.. and it did - but I clicked 'Cancel' and the hit Send a second time - the email went OK. restarted Thunderbird in normal mode and the problem seems to have gone away. virus checker is Avast and I have not stopped or disabled it.

Thanks for the pointer !!

pwyld
pwyld Vraag-eienaar
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I may have spoken too soon.

It is still doing it (and giving the autosave error- "there was an error saving the message to . Retry?"

Yes, there is a blank between 'to' and '.'

pwyld
pwyld Vraag-eienaar
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Now I think I have cracked it, by putting

C:\Documents and Settings\Administrator\Local Settings\Temp

into the Avast Exclusions File Paths. Fingers crossed!

Solution came from here: https://forum.avast.com/index.php?topic=78428.msg1236530#msg1236530 but I only used the path to the folder, not the whole thing including filename.

Matt
Matt
  • Top 25 Contributor
  • Moderator
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That will fix it. We have similar documentation here https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST