Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't load Scrabble from Facebook - always could before - help!

more options

Until two days ago, I could always load Scrabble from Facebook - now I can't - it starts to load and then nothing happens - icon just keeps spinning

Until two days ago, I could always load Scrabble from Facebook - now I can't - it starts to load and then nothing happens - icon just keeps spinning

All Replies (1)

more options

The game probably uses a plugin. Do you know whether it's a Flash game or a Java game? To see which plugin the page is using, try clicking the plugin notification icon -- usually looks like a small, dark gray Lego block -- toward the left end of the address bar. This also is where you would give the page permission to use the plugin if the page happens to be waiting for that.

More generally: When you have a problem with one particular site that previously worked normally, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?