Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When opening some webpages, page is bigger than the screen and I cannot see the bottom of the page to click on buttons there. Page will not scroll.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur cor-el

more options

When opening some webpages, page is bigger than the screen and I cannot see the bottom of the page to click on buttons there. Page will not scroll.

When opening some webpages, page is bigger than the screen and I cannot see the bottom of the page to click on buttons there. Page will not scroll.

Gekose oplossing

If you have made changes to Advanced font size settings like increasing the minimum/default font size then try the Default font size setting "16" and the Minimum font size setting "none" in case the current setting is causing the problem.

  • Preferences -> Content : Fonts & Colors -> Advanced -> Minimum Font Size (none)

Make sure you allow pages to choose their own fonts.

  • Options/Preferences -> Content : Fonts & Colors -> Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

It is better not to increase the minimum font size, but to use an extension to set the default page zoom to prevent issues with text not getting displayed properly.


You can try to clear the Site Preferences.

Note that clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

You may have a corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the xulstore.json file. Then rename or delete it. Restart Firefox.

more options

Gekose oplossing

If you have made changes to Advanced font size settings like increasing the minimum/default font size then try the Default font size setting "16" and the Minimum font size setting "none" in case the current setting is causing the problem.

  • Preferences -> Content : Fonts & Colors -> Advanced -> Minimum Font Size (none)

Make sure you allow pages to choose their own fonts.

  • Options/Preferences -> Content : Fonts & Colors -> Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

It is better not to increase the minimum font size, but to use an extension to set the default page zoom to prevent issues with text not getting displayed properly.


You can try to clear the Site Preferences.

Note that clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.