Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

with Mozilla, I cannot search for an item on costco.com

  • 1 antwoord
  • 2 hierdie probleem
  • 9 views
  • Laaste antwoord deur FredMcD

more options

Using firefox Mozilla, I can go on costco.com website but unable to search for a product. I am unable to type in my desired product. Once I attempt to enter a name of product in search box, my computer freezes up and I have to shut the computer down. However, I can shop and order on Amazon using Mozilla with no problems.

I can shop on costco.com using Chrome, but I hate Chrome and love Firefox

Using firefox Mozilla, I can go on costco.com website but unable to search for a product. I am unable to type in my desired product. Once I attempt to enter a name of product in search box, my computer freezes up and I have to shut the computer down. However, I can shop and order on Amazon using Mozilla with no problems. I can shop on costco.com using Chrome, but I hate Chrome and love Firefox

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.