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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can search other websites but I can not access facebook

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for the past month I haven't been able to log into facebook, I can access all other websites just not facebook, all that comes up is: ŸkQTÕ~H??­?ÎHMê?ÐHY8ÿ??×c÷¼¿æ÷ÿóóÅämu.(˦½m?*n?jí¢“ $@? 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A month?! Just think of all the useless posts you've missed! Okay, but seriously...

Do you have any software that filters your connections to websites? A while ago there was a problem with Kaspersky software -- since fixed -- that caused Firefox users to receive gibberish from Facebook.

I'll give you the temporary workaround for that problem to see whether it makes any difference for you:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste enco and pause while the list is filtered

(3) Double-click the network.http.accept-encoding.secure preference and edit as follows: delete the , br from the end so it just reads gzip, deflate like the preference above it in the list, and then click OK

What that does is stop Firefox from telling Facebook it can use "Brotli" compression. Facebook will use the older gzip form of compression instead.

Any difference? If so, we should try to figure out what is wrong with your web filtering software (or whether you have malware intercepting your connection).

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yes that helped.. I have Mcafee, malware bytes, and adware. I've looked at firewall protection on all and can't figure out what is wrong. Thank you so much for your help!! It is greatly appreciated. If you can help me permanently fix the problem I would be grateful.

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Sometimes the certificate will tell you what intermediary is involved. You can call up the viewer in a few different ways:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Certificate"
  • (menu bar) Tools > Page Info > Security > "View Certificate"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Certificate" button

In the dialog that opens, the Issued by section indicates the signer of the site's certificate. Normally for Facebook it's

Common Name (CN): DigiCert SHA2 High Assurance Server CA

Does yours match?

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I don't have a mac but I went into view the certificate and there is nothing there no certificates at all

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jenrafferty said

I don't have a mac but I went into view the certificate and there is nothing there no certificates at all

I don't understand. Any time you are on a secure site like Facebook, you should be able to view the site's certificate using the Page Info dialog. I've attached a screenshot showing what I mean.