when we sent a mail, it is not saving into the sent box.... how to resolve it
when we sent a mail, it is not saving into the sent box.... how to resolve it
Pls find below the error message
" There was an error saving the message to Sent. Retry?"
All Replies (1)
For IMAP:
First check those folders are subscribed to see. right click on Mail account name and click on 'subscribe' to see list. OR File > subscribe Confirm the folders are selected.
Then check Account Settings are set up correctly: note; for gmail account - see lower down.
via Menu Bar: 'Tools' > 'Account Settings' > 'Copies & Folders' for the IMAP account via Mail Toolbar: 'Menu icon' > 'Options' > 'Account Settings' > 'Copies & Folders' for the IMAP account
when sending messages automatically:
- Select: 'Place a copy in'
- Select: 'Other' and 'Sent' on imap mail account (the server Sent folder might be called something similar eg: Sent Items)
- Click on 'OK' to save changes to Account Settings.
Is this a gmail imap account? If yes, then make following changes: On the Copies & Folders tab in the When sending messages, automatically section:
- Place a copy in > leave unchecked
gmail auto inserts into Sent, so not necessary to state it otherwise you get two copies.
- click on OK when done.
Confirm settings are now correct and tell me if this is a gmail account. Please report back on results.
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