Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Please contact your administrator to grant access to ports 3478 and 443

more options

Hi,

I took the diagnostic test (http://www.tokbox.com/tools/connectivity/) on Chrome and Firefox 47.0. All four ticks in case of Chrome but only 3 ticks in Firefox (3rd Test failed. Error was "Please contact your administrator to grant access to ports 3478 and 443").

I have attached the screenshots of the results of this diagnostic test on both the browsers. Could you tell me why the difference, if the network is same for both the browsers?


OpenTok Connectivity Doctor Report


1. API Server Connect to the OpenTok API Servers Result: Success

2. Media Router Perform multi-party calls, messaging, and the ability to archive Result: Success

3. MESH Turn Server Mesh calls with relay server fallback Result: Error Please contact your administrator to grant access to ports 3478 and 443.

4. Logging Server Report stats and errors Result: Success

Hi, I took the diagnostic test (http://www.tokbox.com/tools/connectivity/) on Chrome and Firefox 47.0. All four ticks in case of Chrome but only 3 ticks in Firefox (3rd Test failed. Error was "Please contact your administrator to grant access to ports 3478 and 443"). I have attached the screenshots of the results of this diagnostic test on both the browsers. Could you tell me why the difference, if the network is same for both the browsers? ----------------------------------------------------- OpenTok Connectivity Doctor Report ----------------------------------------------------- 1. API Server Connect to the OpenTok API Servers Result: Success 2. Media Router Perform multi-party calls, messaging, and the ability to archive Result: Success 3. MESH Turn Server Mesh calls with relay server fallback Result: Error Please contact your administrator to grant access to ports 3478 and 443. 4. Logging Server Report stats and errors Result: Success
Aangehegde skermkiekies

Gewysig op deur Tutulive

All Replies (5)

more options

Mine passes using Firefox 48 on Windows 7...

Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

more options

No difference. Still having the same problem even in Safe Mode.

more options

Do you connect through a proxy, or could that vary among your browsers? Otherwise, I don't know why your Firefox would block this and mine wouldn't.

You could check your Firefox connection settings here:

Linux: "3-bar" menu button (or Edit menu) > Preferences Windows: "3-bar" menu button (or Tools menu) > Options

In the left column, click Advanced. On the right side, click the "Network" mini-tab and then the "Settings" button.

You could try "No proxy" to see whether that makes a difference.

more options

Yes. I connect through a proxy.

I stay in a institute-hostel and I have to connect through proxy for accessing internet.

But, the proxy configuration is exact same in Chrome and Firefox. So, proxy should not be a problem, I guess.

more options

Sorry, I don't have any idea what's going on there.