Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

support.mozilla website displays broken for me

fatuousplatitudes
fatuousplatitudes
more options

I cannot properly view and have real difficulty in using support.mozilla.org and cannot download any Addons from addons.mozilla.org. I've forced LastPass and UBlock to to be added but FFox keeps trying to disable them. It almost looks as if CSS is not registering for the support.mozilla and addons.mozilla sites; it's all text only - screenshots show. This is the only website that fails. FFox 47.0 crashed into Safe Mode a while ago, and subsequent updates have not sorted this out. I've clean installed FFx 48.0 several times, including after complete uninstall using Revo Uninstaller. Even trying to automatically add Troubleshooting information sends me a SEC_ERROR_BAD_SIGNATURE message, from the addons.cdn.mozilla... page. I've checked my Virus Checker to see if support.mozilla has been falsely flagged but can't see what else is stopping the Support pages.

I cannot properly view and have real difficulty in using support.mozilla.org and cannot download any Addons from addons.mozilla.org. I've forced LastPass and UBlock to to be added but FFox keeps trying to disable them. It almost looks as if CSS is not registering for the support.mozilla and addons.mozilla sites; it's all text only - screenshots show. This is the only website that fails. FFox 47.0 crashed into Safe Mode a while ago, and subsequent updates have not sorted this out. I've clean installed FFx 48.0 several times, including after complete uninstall using Revo Uninstaller. Even trying to automatically add Troubleshooting information sends me a SEC_ERROR_BAD_SIGNATURE message, from the addons.cdn.mozilla... page. I've checked my Virus Checker to see if support.mozilla has been falsely flagged but can't see what else is stopping the Support pages.

Gewysig op deur fatuousplatitudes

Gekose oplossing

philipp said

does it make a difference if you disable https scanning in avast like described in How to troubleshoot security error codes on secure websites ?

Philipp: Success!! How ^%&$ annoying of Avast, or of me switching that 'feature' on. Seems that it was only affecting the XX.mozilla.org sites, so hadn't thought. Thank you very much. Good support from Mozilla volunteers!

Lees dié antwoord in konteks 👍 0

All Replies (4)

philipp
philipp
  • Moderator
more options

hi, are you an eset user by any chance? - if so, please try the steps described at http://support.eset.com/kb3126/

fatuousplatitudes
fatuousplatitudes Vraag-eienaar
more options

philipp said

hi, are you an eset user by any chance? - if so, please try the steps described at http://support.eset.com/kb3126/

No, I'm using Avast.

And apologies, as I struggle to use this forum, I've posted my question twice

philipp
philipp
  • Moderator
more options

does it make a difference if you disable https scanning in avast like described in How to troubleshoot security error codes on secure websites ?

fatuousplatitudes
fatuousplatitudes Vraag-eienaar
more options

Gekose oplossing

philipp said

does it make a difference if you disable https scanning in avast like described in How to troubleshoot security error codes on secure websites ?

Philipp: Success!! How ^%&$ annoying of Avast, or of me switching that 'feature' on. Seems that it was only affecting the XX.mozilla.org sites, so hadn't thought. Thank you very much. Good support from Mozilla volunteers!