Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

T'bird keeps freezing after installing McAfee Total Protection. Sometimes I get an unresponsive script error message

  • 6 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur 29029

more options

My wife and I have separate t'bird accounts. After installing McAfee total protection I inadvertently allowed an add on which caused both accounts to crash. I've disabled the add on in safe mode and my account works ok but my wife's keeps freezing and the unresponsive text error message appears - sometimes. How do I sort this, please?

My wife and I have separate t'bird accounts. After installing McAfee total protection I inadvertently allowed an add on which caused both accounts to crash. I've disabled the add on in safe mode and my account works ok but my wife's keeps freezing and the unresponsive text error message appears - sometimes. How do I sort this, please?

Gewysig op deur Wayne Mery

All Replies (6)

more options
more options

29029, what version of McAfee Total Protection??

more options

Can't find the issue number but I have just renewed my license and downloaded the update - that's when the problem started. Strangely the problem has gradually gone away. Over several days the duration of the hang-up reduced and all seems fine now. Thanks for responding.

more options

When your problem is fixed, can you mark the thread as 'Solved' please? Thank you.

more options

29029,

I am working with McAfee to get more information to fix the crash issue. If you still have McAfee installed, we could really use your help.

more options

Happy to help if I can. Yes, Still have McAfee Total Protection installed. The issue has re-emerged. My T'bird account works fine but my wife's still has the script issue and hangs up on launching. If she leaves it for a short while it works OK until the next close down/launch. I've looked at the dom.max.....run time config. settings in both accounts and these have the same settings.