Images wont show in email newsletters
For the past few months images will not show in my email newslettes. In some cases this means I cant read them at all. I can see the images if I click on view this email in your browser but I want to view them in the email. I am able to view them in other browsers and other devices but not my desktop with firefox.
While I was trying to fix this issue one of the tips was to do the following:
In the address bar, type about:config and press Enter.
The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise! to continue to the about:config page.
Find browser.display.use_document_colors in the list of preferences. It should be set to true by default.
Right-click on the preference if its value has been set to false and select Reset.
When I tried to do this I discovered that I don't have "browser.display.use_document_colors" on the list. Should that be there and is that why I cant view the images?
I already cleared the cookies and cache and I checked the image permissions for the website. Neither helped.
All Replies (2)
Email websites generally have some privacy settings related to embedded images, with an option to show or not show them. I assume you're already familiar with those and you're using the link/button/etc. to show the images in the message if needed.
Often email newsletters are generated with all links hooked into a tracking service. If you use a private window, Firefox's Tracking Protection feature might be blocking them. Usually in that case a "shield" icon would appear toward the left end of the address bar. Please see the following article for more information: What happened to Tracking Protection?.
In addition to Firefox's built-in feature, add-ons such as Disconnect, Ghostery, and Privacy Badger may block certain content in web pages, including email messages displayed on web pages. If you use those or any similar extensions, you may need to make an exception for your email site to unblock that content.