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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur apeniche

apeniche
apeniche
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Hello,

I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything about Mozilla on my computer for a clean start, but nothing. Still won't open.

This is the last crash report: Crash ID: bp-649cd4db-6875-4529-be9a-3b38e2160913

Please help!

Hello, I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything about Mozilla on my computer for a clean start, but nothing. Still won't open. This is the last crash report: Crash ID: bp-649cd4db-6875-4529-be9a-3b38e2160913 Please help!

Gekose oplossing

hi apeniche, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/ https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=es-ES

Lees dié antwoord in konteks 👍 1

All Replies (2)

philipp
philipp
  • Moderator
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Gekose oplossing

hi apeniche, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/ https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=es-ES

apeniche
apeniche Vraag-eienaar
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It worked. Thank you very much!