Mozilla 49.0.1 instacrashing on startup - Vista
Even in Safe mode. Worked fine before. Then 2 days ago it started crashing whenever i would want to write something in the tab, then i reinstalled it, now it instacrashes on startup. It says "Plugin Container for Firefox has stopped working" .Crash report details:
AdapterDeviceID: 0x0407 AdapterDriverVersion: 7.15.11.7431 AdapterSubsysID: 01f11028 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0.1,e10srollout%40mozilla.org:1.2,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 5488934912 AvailablePhysicalMemory: 1756450816 AvailableVirtualMemory: 1822568448 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 45940736 BreakpadReserveSize: 67108864 BuildID: 20160922113459 CrashTime: 1476710950 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true Email: mitja.milic87@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsSanityTest: 1 InstallTime: 1474723120 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0407, AdapterSubsysID: 01f11028, AdapterDriverVersion: 7.15.11.7431 FP(D000-L10010-W00000000-T0000) D2D1.1? D2D1.1- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 348 StartupTime: 1476710943 SystemMemoryUsePercentage: 53 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160922113459","version":"49.0.1","vendor":"Mozilla","platformVersion":"49.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3581,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":15,"stepping":10,"l2cacheKB":4096,"l3cacheKB":null,"speedMHz":1994,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.0","locale":"sl-SI","servicePackMajor":2,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"WDC WD1600BEVS-75RST0","revision":"04.01G04"},"binary":{"model":"WDC WD1600BEVS-75RST0","revision":"04.01G04"},"system":{"model":"WDC WD1600BEVS-75RST0","revision":"04.01G04"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce 8600M GT ","vendorID":"0x10de","deviceID":"0x0407","subsysID":"01f11028","RAM":256,"driver":"nvd3dum nvwgf2um","driverVersion":"7.15.11.7431","driverDate":"2-22-2008","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blacklisted"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"sl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7729262592 TotalPhysicalMemory: 3755077632 TotalVirtualMemory: 2147352576 URL: UptimeTS: 121.213257 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 49.0.1 Winsock_LSP: LavasoftLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 2 : 1 : 6 : 0x66 : 0x8 : C:\Windows\system32\LavasoftTcpService.dll : :
LavasoftLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : 2 : 17 : 0x609 : 0x8 : C:\Windows\system32\LavasoftTcpService.dll : :
LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]] : 2 : 23 : 1 : 6 : 0x66 : 0x8 : C:\Windows\system32\LavasoftTcpService.dll : :
LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]] : 2 : 23 : 2 : 17 : 0x609 : 0x8 : C:\Windows\system32\LavasoftTcpService.dll : :
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
LavasoftLSP : 2 : 2 : 0 : 0 : 0x66 : 0x4 : C:\Windows\system32\LavasoftTcpService.dll : 0x1 : 2b611370-2190-4059-9af8-5bc0f58fb742
MSAFD NetBIOS [\Device\NetBT_Tcpip_{663768E1-FD5F-463F-A10D-4B053FF8642B}] SEQPACKET 6 : 2 : 17 : 5 : -6 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{663768E1-FD5F-463F-A10D-4B053FF8642B}] DATAGRAM 6 : 2 : 17 : 2 : -6 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1B321CB9-B2D9-48E3-B5ED-1C5543BE4B2F}] SEQPACKET 2 : 2 : 17 : 5 : -2 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1B321CB9-B2D9-48E3-B5ED-1C5543BE4B2F}] DATAGRAM 2 : 2 : 17 : 2 : -2 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6413B839-1F16-45C9-B40C-C34B991DE99F}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6413B839-1F16-45C9-B40C-C34B991DE99F}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B215D1F3-36F3-46EE-B1E1-7B6787DFB7DD}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B215D1F3-36F3-46EE-B1E1-7B6787DFB7DD}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{77EBD2FB-6B84-412C-AADA-E27C6DCE163E}] SEQPACKET 9 : 2 : 17 : 5 : -9 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{77EBD2FB-6B84-412C-AADA-E27C6DCE163E}] DATAGRAM 9 : 2 : 17 : 2 : -9 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4AA0F054-EE16-452B-AECB-3340E0B5C510}] SEQPACKET 8 : 2 : 17 : 5 : -8 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4AA0F054-EE16-452B-AECB-3340E0B5C510}] DATAGRAM 8 : 2 : 17 : 2 : -8 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{07B9E8C0-F76A-473F-94D1-01A9C3629A13}] SEQPACKET 10 : 2 : 17 : 5 : -10 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{07B9E8C0-F76A-473F-94D1-01A9C3629A13}] DATAGRAM 10 : 2 : 17 : 2 : -10 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{663768E1-FD5F-463F-A10D-4B053FF8642B}] SEQPACKET 7 : 2 : 17 : 5 : -7 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{663768E1-FD5F-463F-A10D-4B053FF8642B}] DATAGRAM 7 : 2 : 17 : 2 : -7 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1B321CB9-B2D9-48E3-B5ED-1C5543BE4B2F}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1B321CB9-B2D9-48E3-B5ED-1C5543BE4B2F}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6413B839-1F16-45C9-B40C-C34B991DE99F}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6413B839-1F16-45C9-B40C-C34B991DE99F}] DATAGRAM 1 : 2 : 17 : 2 : -1 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B215D1F3-36F3-46EE-B1E1-7B6787DFB7DD}] SEQPACKET 5 : 2 : 17 : 5 : -5 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B215D1F3-36F3-46EE-B1E1-7B6787DFB7DD}] DATAGRAM 5 : 2 : 17 : 2 : -5 : 0x20209 :
All Replies (7)
0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 useragent_locale: sl
no help??? I guess I wont be using mozilla anymore.
Hi, very sorry for the long delay. If you have Flash Player on your PC, make sure it is up to date: Adobe Flash Player 23 NPAPI
https://get.adobe.com/flashplayer/otherversions/ (deselect any offers)!
If that didn't help, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you!
Hey. 1. Flash is up to date. 2. Can't provide you crash ID's because Mozilla doesn't even open, it just crashes and I get the crash report.
If you are unable to open firefox, can you try the following procedure to give us a valid crash report id?:
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
bp-d9ebd84f-4121-4bc5-993f-e587e2161105
bp-458880de-52b1-4a16-9b70-d52452161017
bp-2d7ccb8d-09f6-405a-8b38-88ed92161017
bp-7d0afa36-09e4-4932-a84e-f55fd2161016
bp-645eed38-9498-4d04-9220-00eee2161016
thanks, is it possible to create a new firefox profile with the profile manager and see if that is starting successfully?: Profiles - Where Firefox stores your bookmarks, passwords and other user data