Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes when i open Windows Explorer

  • 5 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur philipp

more options

Firefox crashes always when i (for example) want to upload a Youtube video. It always happens then, when i want to select a file to upload in Windows Explorer. Firefox crashes, and then it closes itself and when i restart Firefox, everything is reloaded, but i can´t upload files anymore without crashing!

Firefox crashes always when i (for example) want to upload a Youtube video. It always happens then, when i want to select a file to upload in Windows Explorer. Firefox crashes, and then it closes itself and when i restart Firefox, everything is reloaded, but i can´t upload files anymore without crashing!

All Replies (5)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

philipp said

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Hey phillip, my last report id´s were : bp-7747b357-67af-4cac-8e5c-8930b2161025 at 25.10.2016 11:52 bp-cec0eaa4-f2b8-4351-bcb7-0789f2161025 at 25.10.2016 11:52

more options

thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/

more options

philipp said

thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/

I copied you some of the information Windows gives you when a program crashes, maybe that can help you (its all in german) :

Beschreibung:

 Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren.

Problemsignatur:

 Problemereignisname:	AppHangXProcB1
 Anwendungsname:	firefox.exe
 Anwendungsversion:	49.0.2.6136
 Anwendungszeitstempel:	5807b9c5
 Absturzsignatur:	6682
 Absturztyp:	134217792
 Auf Anwendungsnamen wird gewartet:	 dllhost.exe
 Auf Anwendungsversion wird gewartet:	0.0.0.0
 Betriebsystemversion:	6.3.9600.2.0.0.256.48
 Gebietsschema-ID:	1031
 Zusätzliche Absturzsignatur 1:	66828ed6131994ccb8900bfcbbe6d788
 Zusätzliche Absturzsignatur 2:	de1e
 Zusätzliche Absturzsignatur 3:	de1e2927108aab2777c319f6129b7b5c
 Zusätzliche Absturzsignatur 4:	6682
 Zusätzliche Absturzsignatur 5:	66828ed6131994ccb8900bfcbbe6d788
 Zusätzliche Absturzsignatur 6:	de1e
 Zusätzliche Absturzsignatur 7:	de1e2927108aab2777c319f6129b7b5c
more options

unfortunately this only contains very generic information. so all that i could advice is to make sure that firefox isn't getting sandboxed by any security tools and is marked as a trusted program there and uninstall all programs that might hook into windows explorer and expand the functionality there...

and in addition you could try to run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.