Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes randomly

  • 8 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur FredMcD

more options

bp-d4634d50-195c-470a-8186-8615b2161119 11/19/2016 8:24 AM bp-23304b57-3534-4ac2-9b4c-5a4b52161119 11/19/2016 8:15 AM bp-553d8a6e-44b6-4eaf-855c-27f5a2161118 11/18/2016 6:12 PM 7a670a4f-e326-45f8-8b11-9b8cc934e4e5 11/18/2016 5:49 PM bp-a50d80d4-3860-46fd-ab19-dd5052161118 11/18/2016 5:08 PM 8dda9f89-96a4-4119-9621-1ed7931ed3e1 11/16/2016 5:57 PM bp-a92557ff-cae0-4755-8e6f-7500e2161116 11/16/2016 5:40 PM bp-361fe27b-3ce5-469a-9aff-2d5132161116 11/16/2016 5:30 PM a3ee7b1a-f79f-4e72-a5d6-7478d4697591 11/14/2016 8:57 AM 3674a3a7-91fc-4691-a3b7-acb8b10a6917

bp-d4634d50-195c-470a-8186-8615b2161119 11/19/2016 8:24 AM bp-23304b57-3534-4ac2-9b4c-5a4b52161119 11/19/2016 8:15 AM bp-553d8a6e-44b6-4eaf-855c-27f5a2161118 11/18/2016 6:12 PM 7a670a4f-e326-45f8-8b11-9b8cc934e4e5 11/18/2016 5:49 PM bp-a50d80d4-3860-46fd-ab19-dd5052161118 11/18/2016 5:08 PM 8dda9f89-96a4-4119-9621-1ed7931ed3e1 11/16/2016 5:57 PM bp-a92557ff-cae0-4755-8e6f-7500e2161116 11/16/2016 5:40 PM bp-361fe27b-3ce5-469a-9aff-2d5132161116 11/16/2016 5:30 PM a3ee7b1a-f79f-4e72-a5d6-7478d4697591 11/14/2016 8:57 AM 3674a3a7-91fc-4691-a3b7-acb8b10a6917

Gekose oplossing

I still got crashes when playing video so I disable HW acceleration and restart firefox. I haven't gotten any crashes since then. It's really strange because firefox was working fine before with HW acceleration enabled. Maybe firefox or graphic driver updates were the cause, I don't know. This is resolved for now.

Lees dié antwoord in konteks 👍 0

All Replies (8)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.


Signature: nvwgf2umx.dll | ntdll.dll@0x3c1b7

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

msvproc.dll = Media Foundation Video Processor

mfplat.dll = Microsoft Windows Media Foundation Platform

d3d11.dll = Direct3D 11 Runtime = Microsoft

KERNELBASE.dll = Microsoft

msctf.dll = Microsoft

ntdll.dll = Microsoft

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Forgot to add; Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

more options

I have run sfc 2 times already. There is no error.

There is new graphic driver update. I just updated and I will see if it fixes my problem.

more options

hi laija, please try this in order to address crashes that might happen during media playback: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.

more options

Thanks for reply. Yeah, these crashes happened when I was watching Twitch. I had 2 more crashes since my last post.

This one happened after I updated my graphic driver. bp-e3cf66c1-e9ca-4091-9655-92e932161119

This one happened shortly after i change media.windows-media-foundation.allow-d3d11-dxva to false bp-ebe0c546-a813-4716-8dc0-013492161119

more options

This one happened after I updated my graphic driver. bp-e3cf66c1-e9ca-4091-9655-92e932161119

Signature: nvwgf2umx.dll | ntdll.dll@0x3c1b7

msvproc.dll = Media Foundation Video Processor

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

mfplat.dll = Microsoft Windows Media Foundation Platform

d3d11.dll = Direct3D 11 Runtime = Microsoft

KERNELBASE.dll = Microsoft

msctf.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager +++++++++++++++++++++++++++++++++++++++++++++++++++ shortly after i change media.windows-media-foundation.allow-d3d11-dxva to false

bp-ebe0c546-a813-4716-8dc0-013492161119

Signature: nvd3dumx.dll | ntdll.dll@0x3c1b7

mfcore.dll = Media Foundation Core DLL = Microsoft

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

d3d9.dll = Microsoft Direct3D

mfplat.dll = Microsoft Windows Media Foundation Platform

d3d11.dll = Direct3D 11 Runtime = Microsoft

KERNELBASE.dll = Microsoft

msctf.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

nvd3dumx.dll = NVIDIA Graphics Driver

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

more options

Gekose oplossing

I still got crashes when playing video so I disable HW acceleration and restart firefox. I haven't gotten any crashes since then. It's really strange because firefox was working fine before with HW acceleration enabled. Maybe firefox or graphic driver updates were the cause, I don't know. This is resolved for now.

more options

That was very good work. Well done.