Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Copied profile contents to the new profile. Thunderbird does NOT see anything. Ubuntu 14.04 to 16.04 upgrade

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur RobtDale

RobtDale
RobtDale
more options

Installed a clean Ubuntu 16.04. I had backed up the profile to another drive on the system. After the install I copied the contents of the old profile into the new profile directory. Every time I start Thunderbird I have no accounts, emails or address book. When I go to Help>Troubleshooting Information and select Show Folder from the Application Basics, Profile Folder, I see all of the files and folders I pasted into the new profile. I just never get to use the existing accounts.

Installed a clean Ubuntu 16.04. I had backed up the profile to another drive on the system. After the install I copied the contents of the old profile into the new profile directory. Every time I start Thunderbird I have no accounts, emails or address book. When I go to Help>Troubleshooting Information and select Show Folder from the Application Basics, Profile Folder, I see all of the files and folders I pasted into the new profile. I just never get to use the existing accounts.

Gekose oplossing

Thank you Zenos!

You are correct in your observation. When I installed the new 16.04 system, Thunderbird did NOT create a Profiles directory. I created a new profile in a new directory named Profiles, then copied the old profile information into the new location.

All is well with the world now.

Lees dié antwoord in konteks 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options
After the install I copied the contents of the old profile into the new profile directory.

Please explain with full path from where you copied to where.

When I go to Help>Troubleshooting Information and select Show Folder

Please provide the full path and name of the profile folder.

RobtDale
RobtDale Vraag-eienaar
more options

The profile was backed up to: / media / Mirror / 8f6qpopn.default /

I copied the contents of that folder and pasted them into: / home / myuserid / .thunderbird / xb3c9d0l.default /

Zenos
Zenos
more options

And there was no "Profiles" folder in either case? At some point, all my Thunderbird profile folders shifted down one level into a folder named Profiles.

This is in a Windows system, but you can see the Profiles folder wherein live the abc123.default type folders. I have a similar arrangement under Linux too.

("Address Books" is a remnant of an experiment with an address book export/sync utility.)

Gewysig op deur Zenos

RobtDale
RobtDale Vraag-eienaar
more options

Gekose oplossing

Thank you Zenos!

You are correct in your observation. When I installed the new 16.04 system, Thunderbird did NOT create a Profiles directory. I created a new profile in a new directory named Profiles, then copied the old profile information into the new location.

All is well with the world now.