Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Your computer must be restarted to complete a previous upgrade - endless loop

  • 5 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur christ1

Desk_Pilot
Desk_Pilot
more options

An automatic update requires a reboot of my computer. However, it says the same however many times I reboot. I cannot re-install Thunderbird either - it just gives the same pop up message that I must rteboot to finish a previous update. Does anyone know how I can fix this please? I cannot start the program or reinstall it. Thank you.

An automatic update requires a reboot of my computer. However, it says the same however many times I reboot. I cannot re-install Thunderbird either - it just gives the same pop up message that I must rteboot to finish a previous update. Does anyone know how I can fix this please? I cannot start the program or reinstall it. Thank you.

Gekose oplossing

Good. Can you then mark the topic as 'Solved' please? Thank you.

Lees dié antwoord in konteks 👍 1

All Replies (5)

Zenos
Zenos
more options

Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update.

Desk_Pilot
Desk_Pilot Vraag-eienaar
more options

Zenos said

Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update.

Thank you Zenos. I cannot open TB in order to do anything at all, let alone close it. I have deleted the files and the folder previously, but it makes no difference. I cannot uninstall the program and I cannot reinstall the latest version over the top. In each case it tells me my computer must be shut down in order to complete a previous update.

christ1
christ1
  • Top 25 Contributor
more options
In each case it tells me my computer must be shut down in order to complete a previous update.

How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete.

Desk_Pilot
Desk_Pilot Vraag-eienaar
more options

christ1 said

In each case it tells me my computer must be shut down in order to complete a previous update.

How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete.

Hello Christ1, I guess because the pop-up only appears when I try to run Thunderbird. I went to uninstall the program as well, and the same pop-up appeared there. The problem is fixed now. I used Total Uninstall to remove the program and then it allowed me to reinstall the latest version. It now opens OK and my profiles and emails are intact. Thank you all for your suggestions.

christ1
christ1
  • Top 25 Contributor
more options

Gekose oplossing

Good. Can you then mark the topic as 'Solved' please? Thank you.