Compose window pops up, cannot close it
TB 45.6.0 Win 10 Pro 64bit
When I compose and send a new email all is well, but then later that compose window (email already sent) would pop up again and I will not be able to close it. Actually I am not able to do anything with it. I have to stop/start TB for it to disappear. TB would the behave normal until I compose and sent another email at which point it would start again. The compose windows would close as expected when the message is send, so all seems normal for a while. Not sure what the trigger is (time?) to make it appear again. Also not really sure when it started as initially I did not take much notice, thinking it is probably just something that would go away with a fresh boot, but I'm pretty sure it was before 45.6.0.
I have tried running TB in safe mode with all add-ons disabled but no luck. Any help please, I'm at the point where I'm ready to just move to a different client.
All Replies (5)
Wow. That is very strange.
My first recommendation is that you check the security on the computer. Make sure the antivirus and firewalls are working and up-to-date.
Then run scans with additional "on-demand" anti-spyware and anti-malware scanners. I recommend using the free versions of both Spybot Search & Destroy and Malwarebytes Anti-Malware.
Then run a Check Disk to make sure that file system errors get corrected. How to run a "Check Disk" in Windows
If the issue still remains after this, then Restart the operating system (Windows or OSX), in Safe Mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX.
Then see if Thunderbird works better. If it does, then another program or process is interfering with Thunderbird when Windows is running normally.
Then report back.
Thanks Bruce for the detailed response.
My AV is up to date and working as it has for the last couple of years. There has been no significant changes. Significant meaning anything other than virus definition and version updates.
My disk seem healthy enough and no anomalies were detected.
Safe mode is not really an option for me as I would not be able to use a lot of the stuff that I need to do my work. Since the behavior is unpredictable i.e. it could be 5 minutes or 5 hours, I cannot wait for it to happen in this state. I will try this overnight sometime and see what happens. But even if that does resolve the issue it is going to be virtually impossible to pin point which app, driver or both is causing the problem as I have a fair amount of things going on.
While I don't want to it is probably easier to just move on to another email client :(
Well, I guess if you don't have time to run additional malware scans or to test Thunderbird in Windows Safe Mode, then I suppose you wouldn't have time to do a thorough uninstall then clean reinstall of Thunderbird.
Oh forgot about the malware scans - found nothing. It is not only about the time, it is about the practicality of using my machine in safe mode for an unknown time span. Thanks for the suggestions
If you would like instructions for doing a thorough uninstall of Thunderbird, and a clean reinstall, I will be happy to provide them. This will solve the issue.
The instructions apply to any and every program and are not specific to Thunderbird. Most programs in Windows leave behind things when uninstalled. So a plain uninstall then reinstall of a program sometimes doesn't solve whatever the problem was.