Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox is sending an email to verify my login...

  • 2 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

Jen Lyn
Jen Lyn
more options

So I've been locked out of my google acct, possibly forever, because the phone number associated with my 2FA is disconnected. I've resorted to trying to log in to pretty much everything else I can remember in hopes of retrieving some of that data. I remembered by Firefox login info, but it is sending an email to that same damned address to verify that Im me.

Anything in the world I can do to get around it?

So I've been locked out of my google acct, possibly forever, because the phone number associated with my 2FA is disconnected. I've resorted to trying to log in to pretty much everything else I can remember in hopes of retrieving some of that data. I remembered by Firefox login info, but it is sending an email to that same damned address to verify that Im me. Anything in the world I can do to get around it?

All Replies (2)

Happy112
Happy112
more options

Hi   ! That must be a real pain in the toosh   !

You say that your phone number, associated with your 2FA, is
disconnected, but you also say that Firefox is sending an email
to that same address   ........
I don't quite see the connection between the two   ....... (?)

Have you tried to contact SecurEnvoy yet  ?

https://www.securenvoy.com/support/technical-support.shtm

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Don't you remember the password of that Google account as well? Is there a two stage sign on configured that requires to use a phone? In that case try to contact Google for support.

If you can't respond to the Sync confirmation email then I'm afraid that your Sync data is lost and that you can't restore your personal data that way. There is currently no way to add extra devices to a Sync account.

Note that Sync isn't really meant to be used as backup device, but is merely designed to be used to sync data between connected devices. Best is always to backup your data locally.