Firefox crashes
any address cannnot access, after crash once. crash ID is "bp-3d77f73e-087c-41e0-9df8-a1a9d0170511" and i have tried click "Restore tab", but stil crash. also, i have tried it under safemode. when that case, the firefox is crash too.
Gekose oplossing
Sorry to hear about the crashes, and thank you for the report.
I notice this report is from May 11, 2017. Is this the latest one that was submitted?
The only bug linked to that crash report is "crash in MMDevAPI.dll when inserting or removing a usb headset" which I suspect is not your issue.
What does it take to get Firefox working again, if you can get it working at all? Does it work after a Windows restart, until it stops working again?
Do you notice any difference between HTTP and HTTPS sites?
In case the program files are corrupted, could you try:
Clean Reinstall
We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.
It only takes a few minutes.
(A) Download a fresh installer for Firefox to a convenient location. You can choose between:
Regular version for Windows 7-10 https://www.mozilla.org/firefox/all/ Note: only runs Flash, no other legacy plugins "Windows" version is standard 32-bit version, which is generally recommended; to take advantage of more memory, you could switch to the 64-bit version, see: How to switch from 32-bit to 64-bit Firefox
Extended Support Release for Windows XP-10 https://www.mozilla.org/firefox/organizations/all/ Note: Windows (32-bit) runs legacy plugins that ran in Firefox 51; 64-bit runs Flash and Silverlight. (If anyone reading this is thinking of switching to the 64-bit version, see: How to switch from 32-bit to 64-bit Firefox)
(B) Exit out of Firefox (if applicable).
(C) Using Windows Explorer/My Computer, rename the program folder as follows:
64-bit Windows users with 32-bit Firefox: Rename
C:\Program Files (x86)\Mozilla Firefox
to
C:\Program Files (x86)\OldFirefox
Other Windows configurations: Rename
C:\Program Files\Mozilla Firefox
to
C:\Program Files\OldFirefox
(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.
Note: Some less used files may exist only in that OldFirefox folder, so I suggest retaining them for a few days in case we need to go looking for something in there.
Any improvement?
Lees dié antwoord in konteks 👍 0All Replies (2)
Gekose oplossing
Sorry to hear about the crashes, and thank you for the report.
I notice this report is from May 11, 2017. Is this the latest one that was submitted?
The only bug linked to that crash report is "crash in MMDevAPI.dll when inserting or removing a usb headset" which I suspect is not your issue.
What does it take to get Firefox working again, if you can get it working at all? Does it work after a Windows restart, until it stops working again?
Do you notice any difference between HTTP and HTTPS sites?
In case the program files are corrupted, could you try:
Clean Reinstall
We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.
It only takes a few minutes.
(A) Download a fresh installer for Firefox to a convenient location. You can choose between:
Regular version for Windows 7-10 https://www.mozilla.org/firefox/all/ Note: only runs Flash, no other legacy plugins "Windows" version is standard 32-bit version, which is generally recommended; to take advantage of more memory, you could switch to the 64-bit version, see: How to switch from 32-bit to 64-bit Firefox
Extended Support Release for Windows XP-10 https://www.mozilla.org/firefox/organizations/all/ Note: Windows (32-bit) runs legacy plugins that ran in Firefox 51; 64-bit runs Flash and Silverlight. (If anyone reading this is thinking of switching to the 64-bit version, see: How to switch from 32-bit to 64-bit Firefox)
(B) Exit out of Firefox (if applicable).
(C) Using Windows Explorer/My Computer, rename the program folder as follows:
64-bit Windows users with 32-bit Firefox: Rename
C:\Program Files (x86)\Mozilla Firefox
to
C:\Program Files (x86)\OldFirefox
Other Windows configurations: Rename
C:\Program Files\Mozilla Firefox
to
C:\Program Files\OldFirefox
(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.
Note: Some less used files may exist only in that OldFirefox folder, so I suggest retaining them for a few days in case we need to go looking for something in there.
Any improvement?
Did you update to Firefox 52.2.0 ESR in the meantime (the crash report is from 45.9.0)?