Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird email hangs up, doesn't download, even after uninstalling and re-installing.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur Wayne Mery

ziwolff
ziwolff
more options

At start this morning, formerly functioning Thunderbird 52.2.1 hangs up with spinning green wheel on In-box. I can see old messages, write new ones, but it doesn't download new email. Activity seems to be hung up on "indexing messages" and I get this (unreadable to me) on Error Console: Component returned failure code: 0x80550005 [nsIMsgFolder.updateFolder] dbViewWrapper.js:93 FolderNotificationHelper_notifyOnLoad resource://gre/modules/dbViewWrapper.js:93:7 DBViewWrapper_open resource://gre/modules/dbViewWrapper.js:796:7 FolderDisplayWidget_show chrome://messenger/content/folderDisplay.js:803:9 FolderPaneSelectionChange chrome://messenger/content/commandglue.js:352:3 onselect chrome://messenger/content/messenger.xul:1:1 ftv_selectFolder chrome://messenger/content/folderPane.js:555:5 mailTabType.modes.folder.restoreTab chrome://messenger/content/mailTabs.js:218:15 restoreTab chrome://messenger/content/tabmail.xml:992:11 restoreTabs chrome://messenger/content/tabmail.xml:1016:18 atStartupRestoreTabs chrome://messenger/content/msgMail3PaneWindow.js:773:5 loadStartFolder chrome://messenger/content/msgMail3PaneWindow.js:868:23

At start this morning, formerly functioning Thunderbird 52.2.1 hangs up with spinning green wheel on In-box. I can see old messages, write new ones, but it doesn't download new email. Activity seems to be hung up on "indexing messages" and I get this (unreadable to me) on Error Console: Component returned failure code: 0x80550005 [nsIMsgFolder.updateFolder] dbViewWrapper.js:93 FolderNotificationHelper_notifyOnLoad resource://gre/modules/dbViewWrapper.js:93:7 DBViewWrapper_open resource://gre/modules/dbViewWrapper.js:796:7 FolderDisplayWidget_show chrome://messenger/content/folderDisplay.js:803:9 FolderPaneSelectionChange chrome://messenger/content/commandglue.js:352:3 onselect chrome://messenger/content/messenger.xul:1:1 ftv_selectFolder chrome://messenger/content/folderPane.js:555:5 mailTabType.modes.folder.restoreTab chrome://messenger/content/mailTabs.js:218:15 restoreTab chrome://messenger/content/tabmail.xml:992:11 restoreTabs chrome://messenger/content/tabmail.xml:1016:18 atStartupRestoreTabs chrome://messenger/content/msgMail3PaneWindow.js:773:5 loadStartFolder chrome://messenger/content/msgMail3PaneWindow.js:868:23

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please start *Windows'* safe mode, with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 - XP https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please post to let us know results.

ziwolff
ziwolff Vraag-eienaar
more options

I tried that. Didn't work. And then -- without being in safe or turning off computer -- the problem simply resolved itself. Go figure. And thanks.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Very strange, but it can happen. Thanks for the update.