Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How can I correct the search function

  • 4 antwoorde
  • 7 hierdie probleem
  • 16 views
  • Laaste antwoord deur Michael_B

more options

Recently, the search function in thunderbird stopped showing any messages after May 2017 - even though there are relevant messages in June and July.

Recently, the search function in thunderbird stopped showing any messages after May 2017 - even though there are relevant messages in June and July.

Gekose oplossing

Right-click the Sent folder, select Properties and then Repair Folder. Perhaps the index file for the Sent folder has become corrupt. Did you remove the Global Database?

Side note: some Windows 10 users experience better performance when disabling Enable Global Search and Indexer in Options > Advanced panel > General tab.

Do you happen to use the Thunderbird Conversations add-on? If so, you may be suffering this issue. The add-on on addons.mozilla.org does not seem to be fit for TB 52, but a patched version can be found on GitHub, though it will only work in Thunderbird Daily builds.

If you don’t use the add-on, could there be another one causing it, i.e. what happens when you run Thunderbird in Safe Mode?

Lees dié antwoord in konteks 👍 2

All Replies (4)

more options

Try this:

  • Go to the Help menu and click Troubleshooting Information.
  • Click the Open Folder button, next to the Profile Folder entry.
  • Close Thunderbird.
  • Delete the file global-messages-db.sqlite in the profile folder that just opened.
  • Restart Thunderbird and wait for the search index you just deleted to regenerate. (That may be quite a while.)

Also see Rebuilding the Global Database.

Did it help?

more options

The activity manager got stuck with the message "Determining which messages to index in the sent folder" I reduced the size of the message base by deleting and archiving, and the sent folder is now just under 700 messages. Then I tried again. After 20 hours the activity manager still appears to be moving with a live green bar, but with the same message.

more options

Gekose oplossing

Right-click the Sent folder, select Properties and then Repair Folder. Perhaps the index file for the Sent folder has become corrupt. Did you remove the Global Database?

Side note: some Windows 10 users experience better performance when disabling Enable Global Search and Indexer in Options > Advanced panel > General tab.

Do you happen to use the Thunderbird Conversations add-on? If so, you may be suffering this issue. The add-on on addons.mozilla.org does not seem to be fit for TB 52, but a patched version can be found on GitHub, though it will only work in Thunderbird Daily builds.

If you don’t use the add-on, could there be another one causing it, i.e. what happens when you run Thunderbird in Safe Mode?

Gewysig op deur Tonnes

more options

Tonnes said

Right-click the Sent folder, select Properties and then Repair Folder. Perhaps the index file for the Sent folder has become corrupt. Did you remove the Global Database? Side note: some Windows 10 users experience better performance when disabling Enable Global Search and Indexer in Options > Advanced panel > General tab. Do you happen to use the Thunderbird Conversations add-on? If so, you may be suffering this issue. The add-on on addons.mozilla.org does not seem to be fit for TB 52, but a patched version can be found on GitHub, though it will only work in Thunderbird Daily builds. If you don’t use the add-on, could there be another one causing it, i.e. what happens when you run Thunderbird in Safe Mode?

Thank you. Disabling the conversations add-on was the key