Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 55 will not close using any available exit selection.

  • 10 antwoorde
  • 70 hierdie probleem
  • 9 views
  • Laaste antwoord deur llabeck

more options

Under Windows 10, I cannot exit Firefox 55 normally using any available exit option. Need to go to Task Manager to kill the process.

Under Windows 10, I cannot exit Firefox 55 normally using any available exit option. Need to go to Task Manager to kill the process.

Gekose oplossing

Did you check that?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Lees dié antwoord in konteks 👍 1

All Replies (10)

more options

Hi Ilabeck,

What happens when you click on the "X" button ?

It hangs or doesn't respond ?

Romain

more options

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
more options

Clicking on the "X' button yields no response.

more options

As I mentioned , no exit method works. I had already tried the menu option.

more options

I have some 'legacy' add-ons running...wonder if one of them might be causing the problem? For example Session Manager 0.8.1

more options

Gekose oplossing

Did you check that?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Running Firefox without any add-ons loaded results in normal exit functioning. Guess I will have to wait for legacy add-0ns to be updated.

more options

I have this issue, as well. I had it in 54xx. that stopped functioning. So, I downloaded 55.. and created a clean install. I clicked on the 3-bar and the exit button and it doesn't work. I click on the red x in the title bar. It doesn't work The only way it will close if I right click or left click on the icon in Windows 10 taskbar. I disabled the legacy ad-ons and still it won't close. I don't have this issue with any other app on my laptop.

more options

I had a similar problem to dc828shopper in that I could only close Firefox by individually closing each tab, or right-clicking Firefox on the taskbar and closing the window. In my case it was caused by the Tab Mix Plus extension. Fixed it by going to Tools/Tab Mix Plus Options/Session, and checking the "Use Firefox's built-in Session Restore feature" tick box.

more options

Bingo! Tizmasel has solved the problem for me as well. Thanks much!