Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Restore emails

  • 1 antwoord
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur christ1

Mis3456
Mis3456
more options

Hi there,

I have manually selected a new folder to save my emails which were originally from C drive into D drive (i have only made a copy of the C drive's files into D drive, so there are two copies of my emails now) as I was lack of storage. But my emails from the past have disappeared and I would like to retrieve them. I have tried changing the folders back to its original folder, but it didn't work. I have tried to Troubleshoot the profile as well

Thanks

Hi there, I have manually selected a new folder to save my emails which were originally from C drive into D drive (i have only made a copy of the C drive's files into D drive, so there are two copies of my emails now) as I was lack of storage. But my emails from the past have disappeared and I would like to retrieve them. I have tried changing the folders back to its original folder, but it didn't work. I have tried to Troubleshoot the profile as well Thanks

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
I have manually selected a new folder to save my emails which were originally from C drive into D drive

Insufficient information. Note, people reading your post do not see what's happening on your screen. Please explain in more detail what steps you did. Include exact folder names and absolute path information. A screenshot usually helps as well. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

I have tried to Troubleshoot the profile as well

What does that mean?

In general, it is recommended to move the entire profile. When people attempt to move individual mail folders, they usually create a mess.