Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird crashes When opening window to add document to email

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Wayne Mery

Woody93
Woody93
more options

Every time I open the window to add an appendix from my folders, the window opens, but there are no documents to see. When I try to click anything, a writing appears: "add file no feedback". Nothing happens, Thunderbird doens´t work at all and I can only close it. Is this an Windows-problem? Or is something wrong with Thunderbird?

LG Joseph

PS: Please excuse my bad english ;-)

Every time I open the window to add an appendix from my folders, the window opens, but there are no documents to see. When I try to click anything, a writing appears: "add file no feedback". Nothing happens, Thunderbird doens´t work at all and I can only close it. Is this an Windows-problem? Or is something wrong with Thunderbird? LG Joseph PS: Please excuse my bad english ;-)

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Sounds more like Thunderbird hangs, but it's not crashing. This is a difference. Is that correct? Do you see a 'Not responding' message in the title bar? What is your anti-virus software?

Woody93
Woody93 Vraag-eienaar
more options

Ok, you´re right, it just hangs. And yes, there´s a "not responding" message. My Antivirus programm ist GData. But I use it since 2 years. And the Thunderbird problem first started in the last weeks. First it hung when I scrolled down in the window to search the appendix-document. But it was possible to find the documents with the search function. But two days ago, this also didn´t work anymore. Immedietely when I open the folders, thunderbird hangs...

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Woody93,

It would be nice to have your reply to Christ1's question