Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot view received messages

  • 3 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur trcmag

more options

i can see my received email but cannot open it to read it I just get a blank space where you would normally see the opened message

i can see my received email but cannot open it to read it I just get a blank space where you would normally see the opened message

Gekose oplossing

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

Gekose oplossing

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

thank you for that I have just deleted all the emails affected, as I have them on another computer I have forwarded them to my main computer and they now are showing ok. thanks for your help!!

more options

This only applies to older emails that I am trying to go back and view. I tried to rebuild the profile, but in windows 7 I do not get a repair button under properties. I have not had any antivirus software on my computer until after trying to rebuild the profile. Then I tried to install Hitman Pro, but that did not do anything. This has happened in the past and I had not had enough time to try and fix the problem.