Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I had old profile but when I tried logging in a new computer where I had to reset my password, sync has not happened. It ceated a black new profile

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

ravikiraninapakurthi
ravikiraninapakurthi
more options

My old laptop was stolen. So I signed in a new firefox in anew computer after changing the password. But, I could not see my old data

My old laptop was stolen. So I signed in a new firefox in anew computer after changing the password. But, I could not see my old data

All Replies (1)

FredMcD
FredMcD
more options

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address