Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Any videos played on the latest version of Firefox have some colours stretched out whilst others stay where they should be?

  • 1 antwoord
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur philipp

westernking39
westernking39
more options

Hi, A bit of a difficult thing to describe, but the attached screen shot should clear it up. Any videos (Youtube, facebook etc.) played on the latest version of Firefox (installed the new update yesterday) have some colours stretched out whilst others stay where they should be. Strangely when I tried to screen shot the video using firefox the image came up normal, however the computer screenshotted one shows it as it actually is.

Any help appreciated.

Thanks.

Hi, A bit of a difficult thing to describe, but the attached screen shot should clear it up. Any videos (Youtube, facebook etc.) played on the latest version of Firefox (installed the new update yesterday) have some colours stretched out whilst others stay where they should be. Strangely when I tried to screen shot the video using firefox the image came up normal, however the computer screenshotted one shows it as it actually is. Any help appreciated. Thanks.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.