Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox won't open www.youtube.com/c/AnimalAdventureParkOfficial/live

  • 9 antwoorde
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur ACGoldman

more options

Just did a refresh of Mozilla Firefox. Can view other youtube videos and various web cams. Can view www.youtube.com/c/AnimalAdventureParkOfficial/live

in other browsers. Error posted is Error occurred. Please try again later. Playback ID: SdaazhWuYw69fim-

Thank you

Just did a refresh of Mozilla Firefox. Can view other youtube videos and various web cams. Can view www.youtube.com/c/AnimalAdventureParkOfficial/live in other browsers. Error posted is Error occurred. Please try again later. Playback ID: SdaazhWuYw69fim- Thank you

Gekose oplossing

With Live video, you are limited to the codec used by the video creator. After the video is finished, Google will transcode it into its usual range of formats.

Could you check YouTube's HTML5 page to see whether your Firefox has any issues with the formats listed there? Usually the first 5 boxes are blue.

https://www.youtube.com/html5

If you have any red boxes among the first five, it could be a settings issue or also: Fix video and audio problems on Firefox for Windows N editions

Lees dié antwoord in konteks 👍 0

All Replies (9)

more options

Hi

I have just tried that link myself and it worked fine (and the Giraffes looked like they were having a great time).

This may have been a momentary glitch with the feed and not Firefox. I recommend trying again (just using Firefox Quantum) and seeing if it will work for you.

Live webcams like that are a great way to see real things that are far away using the open web. If it still does not work for you, please come back here and we will look into a different solution for you.

more options

Thanks for trying. We are at a loss to understand what is happening. We are running Windows 10 on an Dell, Inspiron 13, with Intel i7, 16 GB, etc. It seems that it was working prior to the last major update to Mozilla. The error notice changes each time we try. Any further guidance would be appreciated, i.e. what to check, etc. Thanks

more options

Update your Dell. Especially Video Card Drivers.

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

more options
more options

Gekose oplossing

With Live video, you are limited to the codec used by the video creator. After the video is finished, Google will transcode it into its usual range of formats.

Could you check YouTube's HTML5 page to see whether your Firefox has any issues with the formats listed there? Usually the first 5 boxes are blue.

https://www.youtube.com/html5

If you have any red boxes among the first five, it could be a settings issue or also: Fix video and audio problems on Firefox for Windows N editions

more options

I just checked the suggested link. No red blocks. It shows the following info:

What does this browser support? HTMLVideoElement H.264 WebM VP8 Media Source Extensions MSE & H.264 MSE & WebM VP9 The HTML5 player is currently used when possible. Supported Browsers Many browsers support both the video element in HTML5 and either the H.264 video codec or the WebM format. These include:

Google Chrome Microsoft Edge Firefox * Opera Apple Safari

  • H.264 playback depends on hardware and operating system support.

//

more options

Well, it sounds as though Firefox should be able to play it. I don't know what else could cause that error that we would know how to fix. "Try again later" is just... not a helpful message, Google.

more options

Experiencing the same problem on an older Windows 7 Professional system. Also tried Mozilla Firefox ESR. Still no luck!

more options

Magically, the problem accessing the giraffe cam cleared up. I can't understand what happened.

I did try several of the suggestions to no avail. Thanks to all who contributed!