Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Text on web pages sometimes disappears

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Shadow110

infiniplex
infiniplex
more options

Sometimes, when I am looking at a web page, some of the text disappears. The formatting and layout does not change, and it doesn't matter what colour of text or background is there. The text will become invisible starting at some point in the web page to some other point. I think that images remain visible, but I am not 100% certain. The text reappears when it is selected and then unselected (click-and-drag and [CTRL]+[A] both work). Note that the text disappears some time after the page is loaded (seconds to minutes). It first displays correctly and then disappears (I have watched it vanish).

The problem happens intermittently (probably between 10% and 1% of web pages opened). It has persisted through many update cycles of Firefox. I don't remember if it started with some Firefox update, or if it started when I got Windows 8.1. I think it happens more on pages with more text (many screens worth), but it could just be more noticeable there. I have seen it on the Facebook sign-in page.

Sometimes, when I am looking at a web page, some of the text disappears. The formatting and layout does not change, and it doesn't matter what colour of text or background is there. The text will become invisible starting at some point in the web page to some other point. I think that images remain visible, but I am not 100% certain. The text reappears when it is selected and then unselected (click-and-drag and [CTRL]+[A] both work). Note that the text disappears some time after the page is loaded (seconds to minutes). It first displays correctly and then disappears (I have watched it vanish). The problem happens intermittently (probably between 10% and 1% of web pages opened). It has persisted through many update cycles of Firefox. I don't remember if it started with some Firefox update, or if it started when I got Windows 8.1. I think it happens more on pages with more text (many screens worth), but it could just be more noticeable there. I have seen it on the Facebook sign-in page.

All Replies (3)

infiniplex
infiniplex Vraag-eienaar
more options

Before, during, and after workaround.

Shadow110
Shadow110
more options

Please update your Video Card Drivers : AMD Radeon R9 200 Series driverDate: 9-15-2014 I have the equivalent HD and I get drivers monthly for it and just got latest 2 days ago. Keep it updated. Is a good Card. https://support.amd.com/en-us/download

If above does not help : unfortunately 56.0.2 and below is no longer safe to use for every day use do to secuity issues, but 52.5.2 ESR is. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Please let us know if this solved your issue or if need further assistance.

Shadow110
Shadow110
more options

Sorry, wrong one but if do have issues with Win 8.1 Above might be worth while.

This one please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.