Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When in 'Private Browsing' I am unable to access my webmail when logged into my Telstra Account. I can however access my webmail account when I am not in PB?

  • 5 antwoorde
  • 2 hierdie probleem
  • 7 views
  • Laaste antwoord deur macduff

more options

My browsing and email access is provided by Telstra (Australia). If I am using the Mozilla Firefox Private Browsing facility and I log onto my Telstra account, I find that I can access all of the features within my Telstra account except for my Webmail account, which allows me to manage the setting for my emails. However, I do not have this problem if I am using Mozilla Firefox normal browser or any other browser, such as Google Chrome.

Is this a fault within the Private Browser software and can it be corrected.

Also, is it possible to set up so that when I open my browser in Firefox that it automatically opens in the Private Browser mode?

Regards,

Ted

My browsing and email access is provided by Telstra (Australia). If I am using the Mozilla Firefox Private Browsing facility and I log onto my Telstra account, I find that I can access all of the features within my Telstra account except for my Webmail account, which allows me to manage the setting for my emails. However, I do not have this problem if I am using Mozilla Firefox normal browser or any other browser, such as Google Chrome. Is this a fault within the Private Browser software and can it be corrected. Also, is it possible to set up so that when I open my browser in Firefox that it automatically opens in the Private Browser mode? Regards, Ted

Gekose oplossing

Hi Ted, one of the features of Private Browsing mode is that Tracking Protection is automatically enabled. This will block content from other servers (other than the one listed in the address bar) if it's on a list of tracking servers. Sometimes this affects legitimate services.

In that case, you should see a "shield" icon toward the left end of the address bar. This article has more information on making exceptions for sites where you need to allow some tracking: What happened to Tracking Protection?.

Does that help with Telstra mail?

Lees dié antwoord in konteks 👍 1

All Replies (5)

more options

Gekose oplossing

Hi Ted, one of the features of Private Browsing mode is that Tracking Protection is automatically enabled. This will block content from other servers (other than the one listed in the address bar) if it's on a list of tracking servers. Sometimes this affects legitimate services.

In that case, you should see a "shield" icon toward the left end of the address bar. This article has more information on making exceptions for sites where you need to allow some tracking: What happened to Tracking Protection?.

Does that help with Telstra mail?

more options

macduff said

Also, is it possible to set up so that when I open my browser in Firefox that it automatically opens in the Private Browser mode?

Yes, but then you can't have any "normal" windows. See: Private Browsing - Use Firefox without saving history -- "Can I set Firefox to always use Private Browsing?" section.

more options

Whoops, the replies I made were for Windows, and not for Focus on iOS. Sorry about that. I haven't used Focus on iOS.

more options

jscher2000 said

Whoops, the replies I made were for Windows, and not for Focus on iOS. Sorry about that. I haven't used Focus on iOS.
more options

That's OK, I am using Windows7.

I followed your suggestions and can now access my Webmail while in Private Browsing.

Thanks a lot.

Ted.