Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox did update last night. Now it won't launch at all.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur AmySt

AmySt
AmySt
more options

Last night firefox updated. Now today it will not launch at all. I try from tool bar, programs. control panel. I double click, nothing. I right click and try to say open new window, nothing, open new tab, nothing, open tabs that had been open and are still showing after right click do nothing either.

I do not want to reinstall a new version as I think that all my bookmarks (years of bookmarks) will be gone. Is that information stored somewhere on my system so I can reload it? This would be a disaster to lose all my bookmarks. Help, thank you.

Last night firefox updated. Now today it will not launch at all. I try from tool bar, programs. control panel. I double click, nothing. I right click and try to say open new window, nothing, open new tab, nothing, open tabs that had been open and are still showing after right click do nothing either. I do not want to reinstall a new version as I think that all my bookmarks (years of bookmarks) will be gone. Is that information stored somewhere on my system so I can reload it? This would be a disaster to lose all my bookmarks. Help, thank you.

All Replies (2)

Shadow110
Shadow110
more options

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Once save Profile Then uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Alternatively you can : Create a new profile as a TEST to check if your current profile is causing the problem.

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

fyi for future :

Please let us know if this solved your issue or if need further assistance.

AmySt
AmySt Vraag-eienaar
more options

Mozilla put out a new release, I downloaded it and all my tabs and bookmarks were restored.