Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Blue Screen

  • 4 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Matthias VM

Matthias VM
Matthias VM
more options

Since updating to Firefox Quantum I get blue screens with total crash of my PC (Windows 8.1, 64 Bit) when surfing in the internet. Not often. Maybe once every second week. My PC only crashes in this circumstance. Otherwise, I have no problems with my PC. Maybe the reason is Firefox. How can I provide information about this issue to you to help you to solve the problem? Kind regards Matthias Gebauer

Since updating to Firefox Quantum I get blue screens with total crash of my PC (Windows 8.1, 64 Bit) when surfing in the internet. Not often. Maybe once every second week. My PC only crashes in this circumstance. Otherwise, I have no problems with my PC. Maybe the reason is Firefox. How can I provide information about this issue to you to help you to solve the problem? Kind regards Matthias Gebauer

All Replies (4)

Mkll
Mkll
more options

Make sure all your drivers are up to date and are properly working, this may also be the result of a hardware problem, or a Windows issue itself. Can you give me a summary of the Blue Screen error? It may contain useful technical information.

Matthias VM
Matthias VM Vraag-eienaar
more options

Hi. All drivers are up to date. The crashes happens while I am surfing with Firefox. Only then! Not every time at the same page, but as I remember always when I browse through e.g. catalogue pages. Last time my PC crashed, I was browsing through the picture of an advertisement on ebay to rent an office. https://www.ebay-kleinanzeigen.de/s-anzeige/raum-in-einer-belleetage-jugendstilvilla-zur-untermiete/797174932-277-9420 My PC created a dump (C:\Windows\Minidump\...). I cannot attach it to this answer, because it allows only picture. How can I send it to you? Matthias

Mkll
Mkll
more options

You can attach a picture to your reply.

Matthias VM
Matthias VM Vraag-eienaar
more options

Hi MKll. Sorry, but your answers and questions are annoying. Are you panting for SUMO badges? I am a great fan of Mozilla and its philosophy. But you are going to destroy it. I do not have a picture. Other type of files are not accepted from the support site. As I wrote, I have a dump file, which was created by Windows during the crash. I like to help Mozilla to improve Firefox. If there is a possibility to send the file to you and if you are interested to receive and inspect it, please tell me how to do it. Kind regards Matthias