Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Facebook has loading problems when using Firefox.

  • 3 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

Jigget
Jigget
more options

When I want to look at notifications that I've got about my business page on Facebook, when I click on them Facebook gets stuck in a permanent load. And if I happen to have other tabs up on Firefox they get affect as well, Youtube videos starts to buffer and stop working, they seem to loose connection to the internet and gets stuck in a loading state. I don't have any problems with other browsers only Firefox. And it seems to be only my Facebook business page that makes this happen, which is very strange.

When I want to look at notifications that I've got about my business page on Facebook, when I click on them Facebook gets stuck in a permanent load. And if I happen to have other tabs up on Firefox they get affect as well, Youtube videos starts to buffer and stop working, they seem to loose connection to the internet and gets stuck in a loading state. I don't have any problems with other browsers only Firefox. And it seems to be only my Facebook business page that makes this happen, which is very strange.

All Replies (3)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Jigget
Jigget Vraag-eienaar
more options

I tried everything that you suggested, but it didn't help. It did work in safemode, but when I restarted Firefox in normal the page wouldn't load and I had the same problem again.

FredMcD
FredMcD
more options

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.