NYTimes video does not play
On OS X 10.13.3 , Firefox 58.0.2 videos on the NYTimes site don't play; the cursor spins endlessly. The same videos hosted on Youtube play normally.
E.g.,
https://www.youtube.com/watch?v=kF7_HS_sihI -- OK
Same video (I think) on the NYtimes site: https://www.nytimes.com/video/science/100000005768876/pelican-spiders-ancient-assassins-that-eat-their-own-kind.html?playlistId=100000002331748
won't play
All Replies (3)
The link to NYT URL above is I think a subscription page as there is a login at page top. Do you have a subscription to the NYT web account ?
More information please.
I do have a subscription -- being logged in does not change behavior for me I checked with Safari -- you do not need to be logged in to play (at least some of ) the videos, e.g,
REFRESH INSTRUCTIONS
Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
then
TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:
If is your Profile :
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Note: Any customization will revert back to default, you will also need to reinstall Extensions.
Please let us know if this solved your issue or if need further assistance.