Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am unable to play any videos on youtube by clicking them

  • 5 antwoorde
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur WestEnd

more options

When I am using Youtube, I am unable to play any videos by clicking on the thumbnail. I can play them by right clicking and selecting "open in new tab", so firefox definately recognises the thumbnail as a valid link.

I am also unable to click on the sidebar options, like subscriptions, trending etc.

Youtube is the only website I am having this issue on, and it works on chrome and on edge, just firefox giving me this problem.

When I am using Youtube, I am unable to play any videos by clicking on the thumbnail. I can play them by right clicking and selecting "open in new tab", so firefox definately recognises the thumbnail as a valid link. I am also unable to click on the sidebar options, like subscriptions, trending etc. Youtube is the only website I am having this issue on, and it works on chrome and on edge, just firefox giving me this problem.

All Replies (5)

more options

Instead of going through a refresh and setting everything up again : Please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

Could you also Please check this url and see what it tells you : https://www.youtube.com/html5/

Please let us know if this solved your issue or if need further assistance.

more options

So I did everything you said, and at first it fixed the issue, but when I restored my Firefox profile, it went back to doing the same thing.

So I figure it probably something to do with my profile, but is there an easy way of figuring out what in my profile is doing this?

more options

Ok, never mind my previous post.

I figured out whats going on. I freshly installed Firefox and the second I sign in to Youtube, even on a brand new profile, the issue starts. Not signed in I can use Youtube fine. Being logged in seems to be the main problem.

And this is not exclusive to Firefox, I just did some checking and this happens on all my browsers.

more options

lordgaspode said

And this is not exclusive to Firefox, I just did some checking and this happens on all my browsers.

That makes no sense I have FF58.0.2x64 and all other Browsers load and play youtube just fine. What it sounds like is you got a over active A/V or Firewall that is actively blocking sites is what is going on.